Be honest. We all kind of complain about each other. It’s a normal part of being a human being. As agreeable as most people are, when it comes to dealing with others, there are still ways to improve our relationship. Even when our motto is “the customer is always right”, with a little nudge they could be perfect!
During the last few years I have spent a lot of time with small business bankers. The conversation generally turns to examples from our past experiences, both wonderful and horrible. It is during these conversations that I noticed a common theme among the things that annoy the banker. It is interesting because for over 20 years, I was on the business owner side of the desk. Not only that, I was guilty of some of their annoyances.