I read an older article last night that annoyed me. The article was “Why Small Businesses Have Trouble Getting Credit.” Of course, I was interested in the subject and always seek to understand the dynamics of small business lending. As a faculty member of LSU’s Graduate School of Banking, I teach Small Business Lending. These types of articles are an important part of my personal growth. But, this article didn’t enhance my understanding of credit, it annoyed me.
Be honest. We all kind of complain about each other. It’s a normal part of being a human being. As agreeable as most people are, when it comes to dealing with others, there are still ways to improve our relationship. Even when our motto is “the customer is always right”, with a little nudge they could be perfect!
During the last few years I have spent a lot of time with small business bankers. The conversation generally turns to examples from our past experiences, both wonderful and horrible. It is during these conversations that I noticed a common theme among the things that annoy the banker. It is interesting because for over 20 years, I was on the business owner side of the desk. Not only that, I was guilty of some of their annoyances.